On this page you will find all the details regarding logistics management, delivery times and the commitment we put into getting every order from our laboratory to your home.
Delivery Times and Couriers
We guarantee fast and reliable shipping both in Italy and internationally. To ensure a high-quality service, we work exclusively with selected couriers, chosen for their punctuality and care in handling goods. Delivery times are always clearly indicated during the purchase phase, allowing you to know exactly when you will receive your products.
Accurate tracking from the laboratory to delivery
Every order is followed with the utmost attention. As soon as the package leaves our artisan laboratory, you will receive an accurate tracking system. This will allow you to monitor every stage of transport in real time, ensuring maximum transparency up to the moment of actual delivery.
Protective and sustainable packaging
Product safety is essential, but so is respect for the environment. For this reason, every shipment is prepared using protective packaging designed to prevent any damage during transport. We use recycled and sustainable materials, reducing the environmental impact without compromising the integrity of the order.
Shipping for custom orders
In the case of custom orders — such as color variants, materials or specific details requested on measure — shipping times may vary compared to standard orders. Since each piece is specially crafted for you in our laboratory, the shipment will take place as soon as the work is completed and has passed our quality controls. You will be constantly informed about the progress of production and the subsequent courier departure.
Logistics support
In case of doubts, courier delays or the need for assistance during transit, our customer support is available to interface directly with the logistics managers and resolve any eventual criticality in the shortest possible time.
Shipping costs are calculated based on the delivery destination. Orders are shipped via BRT courier for shipments in Italy and FedEx courier for international shipments.
We do not only deliver to your billing address; you may also want to send your bags to another address, for example, to your workplace. You will just need to indicate the address in the “Shipping Address” field.
What are the shipping times and costs?
The following table shows the expected times for each shipping method currently available for the products AVAILABLE on the site.
For the products marked “In production” in the technical sheet, shipments take place within 3 weeks.
| Shipping method | Times | Cost |
| Pick up your order at our stores in Milan (choice between Corso Magenta 31, Corso Garibaldi 46 or Via Cesare Correnti 7) | Available immediately* | FREE |
| Pick up your order at BRT-fermopoint | 2-5 business days | FREE |
| Home delivery with BRT in Italy over 99 euros | 2-5 business days | FREE |
| Home delivery with BRT in Italy | 2-5 business days | €9.90 |
| Home delivery with DHL in EU over 220 euros and in USA over 290 dollars | 3-8 business days | FREE |
| Home delivery with DHL in EU | 3-8 business days | €29.00 |
| Home delivery with DHL in extra EU and USA | 3-8 business days | €54.00 |
| Home delivery with DHL in United Arab Emirates, Saudi Arabia, Oman, Iraq, Asia | 5-8 business days | €69.00 |
| Home delivery with DHL in Russia, Australia, Canary Islands | 5-8 business days | €50.00 |
* The times for in-store pickup may vary, from the same day if the products are already available, up to 2-3 business days. Pickup availability will be indicated via email.
Shipping and delivery program
Purchases are shipped within 2-3 business days; if, for any reason, an order cannot be fulfilled, you will be contacted as soon as possible via the contact details left at the time of the order.
During sales or promotional periods, shipments may take slightly longer than expected.
After completing your order, it will remain in processing: when your package is ready, it will be shipped and you will receive a confirmation email.
Where is my order?
To check the shipping status and delivery date, enter the tracking code received via email by connecting to the site https://www.brt.it/it/tracking for shipments in Italy and https://www.fedex.com/fedextrack/ for international shipments.
Arrival and verification of your order
All Figus Designer shipments are securely packaged, but if something is damaged, missing or the sent item is not the ordered one, please contact us via email at: info@figusdesigner.com within 7 days of receiving the goods.
Keep the package in a safe place and document everything with photos.
Return
Returns are at the customer's expense and managed by Figus Designer. They must be made within 14 days of receiving the order.
To return the product, please contact via email info@figusdesigner.com: the bill of lading will be sent which you will have to print and stick on the outside of the package packaged according to the indicated methods (ATTENTION, if the packaging does not correspond to what is indicated, the difference in shipping costs will be deducted from the actual return amount).
As soon as we receive the returned package, you will receive an email from us to proceed with the refund of only the purchased items (shipping costs not included).
To view the return policy, the customer can visit the page Terms and Conditions of Use
For other information you can contact us by visiting the page Stores and Contacts.
The right of withdrawal is excluded in the following cases: supply of custom-made or clearly personalized products.