If you live outside the European Union, you can get a VAT refund on your purchases from our store. We're committed to making this process simple and transparent, allowing you to enjoy our artisanal products at an even more advantageous price.
Who can request a refund
The Tax Refund service is reserved for private customers residing or domiciled outside the European Union. To qualify for the tax relief, the total purchase amount must exceed the minimum threshold established by current Italian law (currently set at €70.01).
How to request a Tax Free invoice
When purchasing, whether online or in our workshop, it's essential to explicitly request an invoice for tax relief. To complete the process, we'll need the following information:
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Full name and surname
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Residential address outside the European Union
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Details of a valid identity document (Passport)
Customs validation procedure
To obtain a refund, you will need to complete customs formalities before leaving the European Union:
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Upon departure, present the purchased products (still sealed in their protective packaging) and the original invoice at the Customs Office at the airport or border crossing.
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Customs will affix a digital (via the OTELLO system) or physical stamp on the invoice to confirm the export of the goods.
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This operation must be carried out by the end of the third month following the month of purchase.
Refund Policy
Once customs clearance is obtained, you can receive your VAT refund directly through our partner international payment systems or, in some cases, by direct credit to the payment method used for the purchase (upon receipt of validated documentation). Thanks to our secure and protected payment systems, the refund process will be fully traceable.
Assistance with Tax Free procedures
We understand that bureaucratic procedures can seem complex. For this reason, our dedicated customer service team is available by email or phone to guide you through the paperwork or provide clarification on how to obtain a customs clearance for your orders, including custom ones.
Note for international shipments (Extra-EU)
Please note that for orders shipped directly from our laboratory to countries outside the European Union, VAT is not applied at the time of sale. In this case, the invoice will be issued without tax, but you will be responsible for paying customs duties and local taxes applicable in your country upon delivery.