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Frequently Asked Questions
Product care
Use a soft cloth slightly dampened with water and, if necessary, a little neutral soap. Avoid harsh products, solvents, or detergents not specifically designed for leather. For specific stains, please contact us for personalized advice.
Typically, use warm water and neutral soap, avoiding solvents and excessive rubbing. For each material, you'll find specific instructions, or you can contact us.
A Figus bag is designed to last for years: we use select Italian materials and meticulous craftsmanship. With proper care and, if necessary, maintenance, it will retain its practical and aesthetic value over time.
ORDERS and SHIPMENTS
Our boutiques are in:
- Corso Garibaldi 46
- Corso Magenta 31
- Via Cesare Correnti 7
Updated opening hours will be available on the Milan Boutiques page.
Yes, we ship worldwide with selected partners. Delivery times and costs vary by country and are indicated during checkout and in the "Shopping Information" section.
Yes, for in-boutique purchases by non-EU customers.
Thanks to our partners, you can take advantage of the Tax Refund with immediate cashback at a dedicated office in central Milan.
Yes. We can evaluate repairs or minor maintenance on many of our bags.
You can bring the product to our boutique or send us photos and a description via email.
For further questions, please contact us via the Contact section.
