Payments accepted

In our online shop we accept the following payment methods:

• credit card Mastercard, Visa, Postepay, American Express, Discover and Diners Club and all major credit and prepaid cards
• PayPal

You can also request payment by bank transfer by sending an e-mail to [email protected]: you will be given the details for the transfer and sending the bank transfer slip as proof of payment.

Payment security

Each purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with coding systems (SSL) to protect your personal data and credit card information from unauthorized access.

In fact, the credit card data are sent, during the execution of the order, are protected against unauthorized access, by means of the encrypted transfer of SSL (‘Secure Socket Layer’) data. These data are not accessible to third parties.

Once the order is completed, you will receive a confirmation e-mail containing your Order Number and a summary of the details of your purchase. Remember that you can check the status of your order at any time in the appropriate section of your profile.

Shipment

Shipping costs are calculated based on the delivery destination. Orders are shipped via BRT courier for shipments in Italy and FedEx courier for foreign shipments.

We deliver not only to your billing address; you may also want to send your bags to another address, for example, to your workplace. Just indicate the address in the “Shipping address” field.

What are the shipping times and costs?

The following table shows the estimated times for each shipping method currently available. The estimated shipping date will be calculated at the time of payment.

* The times for collection in the store may vary, from the same day if the products are already available, up to 2-3 working days. Availability for collection will be notified by e-mail.

Shipping and delivery schedule

Purchases are shipped within 2-3 business days; if, for any reason, an order cannot be processed, you will be contacted as soon as possible using the contact details left at the time of the order.

During sales or promotional periods, shipments may take slightly longer than expected.

After completing your order, it will remain in process: when your package is ready it will be shipped and you will receive a confirmation e-mail and the tracking code.

Where is my order?

To check the status of the shipment and the delivery date, connecting to the site https://www.brt.it/it/tracking for shipments in Italy and https://www.fedex.com/fedextrack/ for foreign shipments.

Arrival and verification of your order

All Figus Designer shipments are securely packed, but if something is damaged, missing or the item sent is not what you ordered, please contact us by email at: [email protected] within 7 days of receiving the goods.

Keep the package in a safe place and document everything with photos.

Return

Returns are charged to the customer and managed by Figus Designer. They must be made within 14 days of receiving the order.

To return the product, please contact [email protected]: you will be sent the waybill that you must print and paste on the outside of the packaged package by the methods indicated (PLEASE NOTE, if the packaging does not match what is indicated, the difference in shipping costs will be deducted from the actual return amount).

As soon as we have received the returned package, you will receive an e-mail from us to proceed with the refund of the items purchased only (shipping costs not included).

To view the return policy, the customer can visit the Terms and Conditions page.

For more information you can contact us by visiting the Stores and Contacts page.

The right of withdrawal is excluded in the following cases: supply of products tailor-made or clearly personalized.